What we collect
What you send us. When you use the request form, we receive what you enter: the type of request, the product, the count and sizes of reels, your company, address, ZIP code, name, email address, phone number, timing, your answers to our questions about loading and frequency, and your message. We also record the page you sent it from, the time, and the network (IP) address your request came from, which helps us spot spam and abuse.
Email. If you write to info@dallaswoodenspools.com, we receive your message and anything you attach.
How the site is used. We use PostHog, a product analytics service, to understand how visitors use the site: which pages are viewed, how people arrive, and whether the form is used. Analytics requests go through our own domain before reaching PostHog. PostHog may record sessions to show how pages are used; form inputs and personal details are masked in those recordings. PostHog sets cookies or similar browser storage to recognise a returning browser.
How we use it
- To reply to your request, quote, plan a pickup or delivery, and do the work.
- To keep a record of requests and the work agreed.
- To text you about your request, only if you ticked the box agreeing to texts.
- To understand and improve the site.
- To prevent spam and abuse.
Texts
If you agree to texts on the form, we may text you about that request. Message and data rates may apply. Reply STOP to opt out at any time. We don't use your number for marketing unless you separately agree.
Who we share it with
We use service providers to run the site and handle requests: our hosting and network provider, the customer database service that stores form requests, our email provider, and PostHog for analytics. They process information for us under their own terms and security measures. We may also disclose information if the law requires it. We don't sell or rent personal information.
How long we keep it
We keep requests and related correspondence for as long as we need them to do the work and keep business records, and analytics data for as long as it's useful for improving the site.
Your choices
- You can ask what information we hold about you, and ask us to correct or delete it, by writing to info@dallaswoodenspools.com.
- You can block or clear cookies in your browser, and use your browser's privacy settings to limit analytics.
- You can opt out of texts by replying STOP.
Children
The site is for businesses and adults. It isn't directed at children, and we don't knowingly collect children's information.
Changes
If we change this policy, we'll update this page. Material changes will be noted here.
Contact
Questions about privacy: info@dallaswoodenspools.com.